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Here at Just Live, our consumers experience comes first; we are willing to offer a full refund if our consumers are not 100% satisfied with their product. We created a trusted all-natural formula that we strongly believe in so you know exactly what you are putting into your body and can live life your way. Our mission is to help you identify which product enables you to Just Live without limitations. We understand that everyone is different, so finding your perfect CBD product fit might take some trial. We have put a 30-Day Satisfaction Guarantee in place for that exact reason. Through this guarantee, within 30 days of receiving your product, Just Live customers can identify which CBD products are the perfect fit for them and their lifestyle.
JUST LIVE RETURN POLICY
- Just Live will gladly accept all new, unused and unopened products within 30 days of delivery for a full refund (excluding shipping cost). You will be responsible for return shipping cost.
- All 30-Day Satisfaction Guarantee returns are subject to first-time purchases of one product and only applicable within 30 days of receiving your order (excluding shipping cost).
- For all return requests contact our Customer Experience team [email protected]. Please include your full name and order number on all return requests.
- Just Live will always try to be as accommodating as possible, however it is in both of our interests if claims can be submitted as soon as possible. We want our consumers to be confident in our products and hope that we can do everything we can to make your Just Live experience as easy as possible. Thank you.
WHAT IF MY PRODUCT IS DAMAGED?
- All Just Live products are tested for quality and are carefully inspected before shipment. Upon delivery, please check each product carefully to ensure it has not been damaged during shipping. If any product is damaged upon arrival please contact our Customer Experience team immediately [email protected].
- If your order is incorrect, damaged or defective upon arrival; we will exchange or replace your item at no additional cost.
- Just Live has a 72 hour deadline for any claims of damaged products, and requires that all claims are submitted with clear photos of the alleged damage. Please contact our Customer Experience team [email protected] as soon as possible to submit a damage claim.